Frequently Asked Questions (FAQ)

1. How long does production take?
All items are made to order and typically take 2–5 business days to produce. Orders usually don’t process on weekends unless it's peak season.

2. Can I cancel or change my order?
Because production starts quickly, changes or cancellations must be requested within 1 hour of purchase.

3. How can I place an order?

To place an order, simply browse our website, select the items you’d like to purchase, and add them to your cart. Once you're ready, proceed to checkout where you’ll enter your shipping and payment information. Follow the prompts to complete your order.

4. Shipping

Do you offer free shipping?
Yes! Free standard shipping is included with every U.S. order.

How long does shipping take?
Once shipped, U.S. orders generally arrive within 2–5 business days.

Where do you ship from?
All orders ship directly from our U.S. production partners.

5. How can I track my order?

After your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment on our website or through the carrier’s website.

6. What is your return policy?

Please see our remake policy HERE for more info.

7. How do I contact customer service?

We’re a family-owned business based in Northern Virginia, and real humans handle every support request.

You can contact us by:

📧 Email – support@endlesslovegifts.com
📱 Phone/Text – 540-227-7811

Support Hours:

• Email/Text: Monday–Friday, 9AM–11PM EST

• Phone Calls: Monday–Friday, 9AM–3PM EST
  For the fastest response, please email or text us.

8. Do you offer international shipping?

Currently, we only offer shipping within the United States. We’re working on expanding our shipping options and will update our customers when international shipping becomes available.

9. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. We process orders quickly, so changes may not be possible once the order is in progress.

10. How do I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. Stay updated on the latest products, promotions, and news!

11. Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay informed about our latest deals and special offers.

12. What should I do if I received a damaged, incorrect, or lost item?

If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a description of the issue. We will work quickly to resolve the problem. Please note that we are not responsible for stolen packages.

13. How can I provide feedback or leave a review?

We welcome your feedback and reviews! You can leave a review on the product page for any item you’ve purchased. For general feedback, please contact our customer service team.

14. Can I create an account with Endless Love Gifts?

Yes, creating an account allows you to track your orders, save your shipping information, and manage your account details. You can create an account by clicking on the “Sign Up” button on our website.

15. How do I reset my password?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password and regain access to your account.

16. What is the status of my refund?

Refunds are typically processed within 5-7 business days after we receive the returned item. You will receive a notification email once your refund has been processed.

17. Do you have a physical store location?

Currently, we operate exclusively online and do not have a physical store. We are dedicated to providing a seamless shopping experience through our website.

18. Can I use multiple discount codes on one order?

Typically, only one discount code can be used per order. However, if you have any special circumstances or issues, please contact our customer service team for assistance.

19. How do I update my shipping address?

You can update your shipping address by logging into your account and editing your address details. If your order has already been placed, please contact our customer service team as soon as possible to request a change.