Returns, Refunds & Warranty Policy
At Endless Love Gifts, we stand behind the quality of our products and want you to feel confident in every gift you give.
30-Day Product Warranty
Every Endless Love Gifts product is covered by a 30-day product warranty. If your item arrives damaged or develops an issue under normal use, please contact us within 30 days of delivery so we can help make it right.
To submit a warranty claim, please provide your order number, a description of the issue, and a clear photo or video of the item when applicable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within the 30-day warranty period. After reviewing the issue, we will arrange an appropriate replacement at no additional cost.
If an item develops a problem through normal use within the 30-day warranty period, we may provide a replacement or refund at our discretion after reviewing the claim.
Returns and Change of Mind
Every gift we offer is made to order, meaning it is produced specifically after your order is placed. Many of our gifts can also be personalized specifically for the recipient.
Because our products are made to order, we do not accept returns or provide refunds for buyer's remorse, change of mind, or ordering the wrong product.
Incorrect Personalization or Order Information
Please carefully review all personalization, names, dates, addresses, sizes, colors, and other selections before placing your order.
We cannot provide a free replacement or refund when incorrect information or product options were submitted by the customer. If we make an error in producing your order, we will make it right at no additional cost.
Shipping Address Errors
Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot provide a free replacement or refund for orders that are undeliverable or delivered incorrectly because an incorrect address was provided.
Lost, Stolen, or Delivered Packages
If your package appears to be lost in transit, please contact us so we can review the tracking information and help determine the appropriate next steps.
For packages marked as delivered by the carrier but reported missing or stolen, coverage may depend on whether Package Protection was purchased with the order.
Please see our Package Protection Policy for complete coverage details.
How to Request Help
If you experience a problem with your order, please contact us within 30 days of delivery and include:
- Your order number
- A description of the issue
- A clear photo or video when applicable
Email: support@endlesslovegifts.com
Phone: 540-227-7811
Support Hours: Monday-Friday, 8 AM-3 PM EST
We respond to messages as quickly as possible and always within 24 hours during our regular Monday-Friday support hours.